Privacy Policy

Last updated: April 20, 2026

Adify360 LLP ("we," "us," "our"), operating the Connektflow platform ("Service"), respects your privacy and is committed to protecting the personal data we process. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service at https://connektflow.com and associated subdomains.

1. Information We Collect

1.1 Information You Provide

• Account Information: When you sign up, we collect your name, email address, phone number, and password.
• Business Information: Company name, address, GST number, and business documents for verification.
• Payment Information: Processed securely by third-party payment processors. We do not store card details.
• Communications: Messages you send us through support channels or forms.

1.2 Information From Connected Services

When you connect third-party services (Shopify, WhatsApp Business API, Instagram, Email, Facebook), we access and process data as permitted by those platforms:

• Shopify: Customer orders, contact details, product information to display order context.
• WhatsApp Business API (Meta): Customer phone numbers, messages, delivery status.
• Instagram (Meta): Direct messages, user profile names, comments on business posts.
• Facebook Pages: Page information required to connect Instagram Business accounts.
• Email: Email content, sender/recipient addresses.

1.3 Information Automatically Collected

• IP addresses, browser type, device information
• Usage data (features accessed, actions taken)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Service
• Process transactions and send related messages
• Automate customer communications (order confirmations, shipping updates, etc.)
• Respond to customer support requests
• Send service updates and marketing communications (opt-in)
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

3. Meta Platforms Data Usage

Our use of information received from Meta Platforms (Facebook, Instagram, WhatsApp) adheres to the Meta Platform Terms and Developer Policies.

• We only access information necessary to provide messaging automation features
• We do not sell Meta platform data
• We do not share Meta platform data with third parties except as required by law
• Data is used solely for the business purposes authorized by the account holder

4. Data Sharing and Disclosure

We share your information only in these circumstances:

• Service Providers: Trusted third parties (hosting, analytics) who assist in operating our Service.
• Legal Requirements: When required by law, court order, or government request.
• Business Transfers: In connection with mergers, acquisitions, or asset sales (with notice).
• With Your Consent: For any other purpose you explicitly consent to.

We do not sell your personal data.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. If you delete your account, we delete or anonymize your data within 30 days, except where retention is required by law (e.g., tax records).

6. Data Security

We implement industry-standard security measures including:

• HTTPS/TLS encryption for all data transmission
• Encrypted storage of sensitive credentials
• Role-based access control
• Regular security audits and monitoring
• Automatic backups

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have these rights:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request deletion of your data (see Data Deletion)
• Portability: Receive your data in a portable format
• Objection: Object to certain data processing
• Withdraw Consent: Opt-out of marketing communications

To exercise these rights, email support@connektflow.com.

8. Cookies

We use cookies to maintain sessions, remember preferences, and analyze usage. You can disable cookies in your browser settings, but some features may not function properly.

9. Children's Privacy

Our Service is not intended for users under 18. We do not knowingly collect data from children.

10. International Data Transfers

Your data may be processed in countries other than where you reside. We implement appropriate safeguards for international transfers.

11. Changes to This Policy

We may update this Privacy Policy. We will notify you of material changes via email or in-app notification. Continued use of the Service after changes constitutes acceptance.

12. Contact Us

For questions about this Privacy Policy or our data practices:

Adify360 LLP
21A, Tonk Road, Pratap Nagar Colony
Near Glass Factory, Durgapura
Jaipur, Rajasthan — 302018, India
Email: support@connektflow.com
Website: https://connektflow.com