ConnektClear answers before the next step.
Understand the capabilities and setup, then contact the team for questions about your account.
Product and business fit
What is ConnektFlow?
A WhatsApp marketing and customer communication platform with configured workflows, a shared inbox and Instagram comment automation. It also includes specialist ecommerce capabilities.
Do we need an online store?
No. General campaigns, enquiries and team conversations can serve other businesses. Shopify-specific workflows need the relevant store connection.
Does it include a full CRM?
Discuss pipelines, lead scoring and CRM synchronisation separately. The scope described here is communication, customer context and configured workflows.
Marketing and customer replies
Who can receive marketing campaigns?
Plan campaigns for eligible customers who have given the appropriate permission to hear from the business. Respect their communication choices.
Why might we need a message template?
WhatsApp requires approved templates for certain business messages. Outside the customer-service window, free-form replies are restricted; sending a template alone does not mean unrestricted replies are available.
Can a customer speak to a person?
The team can reply through the shared inbox, subject to messaging eligibility. Include the handoff in the workflow design.
Automation and connected systems
Does every workflow require AI?
No. AI Smart is optional. Configured messages, conditions and team actions are separate from AI assistance.
Can we configure everything ourselves?
Contact us to review the setup process and configuration options available for your account.
Can ConnektFlow confirm a booking?
That requires a verified booking process and appropriate event/data connection. Handling the enquiry is a separate part of the journey.
What does Instagram automation cover?
The documented capability is comment automation and its configured supported replies. Full DM inbox management and other interactions are not assumed.
Ecommerce workflows
Are COD and prepaid confirmations the same?
No. The designed COD flow includes order and address confirmation. The existing prepaid flow is message-only.
Does a shipping update prove delivery?
No. The shipping workflow uses Shopify tracking details. A delivery-triggered action needs a confirmed delivery source.
Does collecting an exchange request issue a refund?
No. Request intake and team review do not establish automatic payment or logistics actions.
Plans and support
What is included in the cost?
Request a full quote covering the subscription and any applicable setup, channel usage, AI usage and taxes.
How should we ask for account help?
Contact the team with the business name, affected workflow and a concise description. Share sensitive account access only through an appropriate process.