ConnektGive your team the context to answer well.
Manage customer conversations together, with history, assignment and internal notes close to the reply.
Pick up the conversation with context.
Review the message history and available customer details before replying. For connected ecommerce workflows, order context can also help your team understand the question.
Make the next action visible.
Assign conversations and use labels to organise the work. Internal notes help teammates understand what has happened and what still needs attention.
Handle repeat questions consistently.
Use quick replies for familiar questions, then adapt the answer when the situation needs it. Optional AI assistance can support replies, intent detection and routing within the configured process.
Bring attention to the right conversation.
Configured alerts and routing can help direct a request to the relevant team member. A handoff should preserve context so the customer does not have to start again.
Frequently asked questions
Can team members reply manually?
Yes. Personal replies are part of the shared-inbox experience, subject to the channel's messaging rules.
Is this only useful for customer support?
No. Sales enquiries, campaign replies and other business conversations can also benefit from clear ownership and history.
Does this include a full Instagram DM inbox?
The Instagram capability described for ConnektFlow is comment automation. Confirm any additional channel requirements with the team.
See how your team could work together.
Walk through a customer question, a teammate handoff and the reply experience.