ConnektAdd AI assistance where your team can use it.
Support replies, recognise customer intent and connect requests with the appropriate next step.
Assist with the reply.
Use AI Smart's reply-assistance capability within the response process configured for your team. Review how it works with the information available to your account.
Recognise the kind of request.
A pricing question, exchange request and complaint need different attention. Intent detection can support routing or a configured workflow action.
Keep judgement and context in the process.
Unclear questions and important decisions need appropriate review. Your demo should show what AI does, how the team intervenes and what happens when a request falls outside the configured process.
Choose it as an optional layer.
AI Smart is an optional add-on alongside Core. Discuss conversation usage and the full quote before adding it to your account.
Frequently asked questions
Is AI needed for every automation?
No. Configured workflows, campaigns and team conversations are not presented as depending on the AI add-on.
Will it answer every business question by itself?
The documented capabilities are reply assistance, intent detection and routing. Review the exact supported behaviour before expecting autonomous answers or actions.
Does AI guarantee a correct response?
No. The workflow should include review or escalation where the situation requires it.
See the assistance in a real task.
Choose a recurring question or routing problem and review how AI Smart would fit.