ConnektGive repeat conversations a clear next step.
Connect a relevant event or customer message with the response and action that should follow. Keep your team involved where the conversation needs attention.
Start with the work you repeat.
Think about the question, update or follow-up your team handles again and again. A useful workflow defines what starts the process, which conditions matter, what the customer receives and what happens next.
Connect the message with an action.
Configure messages, conditions, tags and alerts around the process. A customer reply can lead to another supported step or bring a teammate into the conversation. The right workflow depends on your account, connected information and business requirements.
Use automation across the customer journey.
Enquiries and follow-ups.
Respond to recurring questions and plan relevant follow-ups with a clear purpose.
Customer support.
Organise conversations and help the team see when a request needs attention.
Ecommerce operations.
Connect supported Shopify events with order confirmation, checkout recovery and order updates.
See one complete example.
In the configured COD journey, the customer confirms the order, then confirms or updates the delivery address. An update is saved in Shopify before the final confirmation. The workflow covers the response and resulting action, as well as the first message.
Frequently asked questions
Does every workflow require AI?
No. Configured rules and messages can operate independently of optional AI assistance.
Can a workflow fit our process?
The documented product supports workflow configuration. We’ll review the required event, data and actions for your use case.
Can our team take over?
Yes. Team conversations and assignment remain part of the experience. The handoff should be included in the workflow design.
Bring us one process to work through.
Start with a recurring question or follow-up. See the customer message, next action and team handoff in context.