ConnektConnect Shopify events with customer conversations.
Use relevant store information to support confirmations, follow-ups and the team answering customer questions.
Put the relevant store details to work.
| Shopify information | Workflow application | |---|---| | Order and customer details | Confirmation and available support context | | Shipping address | COD address confirmation and supported updates | | Eligible abandoned checkout | Configured recovery follow-up | | Tracking number and URL | Shipping notification using store-recorded details |
Choose the workflows to launch first.
Start with the process your team wants to improve. Review the store event, customer message and next action before enabling the selected workflow.
Prepare the store and messaging connections.
Setup includes appropriate Shopify access, the relevant WhatsApp account and number, and message configuration. The exact process depends on your current setup and the workflows selected.
Review the customer and team experience.
Walk through an order, a customer reply and a correction or missing-detail case. Check the store record as well as the message the customer receives.
Frequently asked questions
Can our team manually enter tracking in Shopify?
Yes. The configured shipping workflow uses tracking details recorded in Shopify when its relevant event is received.
Do all workflows activate together?
Workflows should be selected and reviewed for the store. Discuss the activation process during setup.
Is this available through a one-click Shopify App Store installation?
Contact us for the current installation and onboarding route. A one-click App Store listing is not promised here.