ConnektConnect the campaign, the order and the customer conversation.
Use ConnektFlow for ecommerce marketing, order workflows and the support questions that follow.
Reach customers with a relevant reason to return.
Plan campaigns for opted-in customers around launches, offers and useful store updates. Use available purchase-based segments to make the message more relevant.
Give order follow-ups a clear process.
Confirm COD orders and addresses, follow up on eligible unfinished checkouts and send configured order updates. The Shopify connection supplies relevant information for supported workflows.
Help the team answer with context.
An order message may lead to a question or change request. Use the shared inbox, available order details and internal notes to keep the team informed.
Example: a COD address correction.
The customer confirms the order, reviews the address and provides an update. The change is saved in Shopify before the final confirmation. The updated address does not need another unnecessary confirmation in this designed journey.
Plan the relationship beyond the order.
Explore feedback requests, buy-again reminders and campaign attribution where the required purchase and event data are available.
Frequently asked questions
Are prepaid and COD confirmation the same?
No. The existing prepaid confirmation is message-only; the COD journey includes order and address confirmation.
Can tracking be entered manually in Shopify?
Yes. The shipping workflow uses tracking details recorded in Shopify when the relevant configured event is received.
Do I need every workflow at once?
Start with the process you want to improve and review the next workflow when the first journey is clear.