ConnektKeep service questions and appointment enquiries moving.
Help customers understand your services, reach the right person and take the next step with your business.
Give appointment requests an owner.
Use the shared inbox to coordinate an enquiry and the person arranging the appointment. Preserve the customer's questions and preferences in the conversation.
Turn interest in your content into a next step.
A comment on a service post can trigger a supported response with relevant information or a link. WhatsApp campaigns can also share updates with customers who have requested them.
Example: a customer asks about a service package.
The response explains the package. A teammate reviews the appointment request and confirms the next action through the business's scheduling process. The conversation remains available for follow-up. This is an illustrative journey.
Keep appointment confirmation tied to your schedule.
Live slots, rescheduling and calendar-triggered reminders require an appropriate source and verified workflow. Enquiry handling can be useful while appointments remain coordinated by the team.
Frequently asked questions
Does it automatically reserve a slot?
That requires a verified scheduling process or integration. The scope here is service communication and appointment enquiries.
Can we announce a new service or package?
Yes, through a relevant campaign to an eligible opted-in audience.
Does this include clinical advice?
This page covers nonclinical service communication. Healthcare administration has a separate scope.