ConnektAsk for feedback, and be ready to act on it.
Connect customer feedback with a useful follow-up and the team that can help.
Choose a suitable point in the journey.
Use the available event source and relevant timing to plan the request. A shipping notification does not by itself confirm that the customer has received or experienced the product.
Invite an honest response.
Keep the request clear and give eligible customers an appropriate way to share their experience. Review the invitation and destination as part of the workflow setup.
Help when an issue needs attention.
Feedback can identify a problem that deserves a personal reply. Configured alerts and routing can bring the request to the team with context.
Frequently asked questions
Can a complaint reach support?
The documented capabilities include feedback routing and support alerts. Confirm the route for your account.
Can we choose the review destination?
Discuss the link or supported integration you use. A particular client integration is not automatically included for every account.
Should only positive customers receive public-review invitations?
Use a neutral invitation approach consistent with the destination's rules. Resolving a complaint should not depend on withholding an honest review opportunity.