ConnektGive return and exchange requests a clearer starting point.
Collect relevant details before the team reviews the request and explains the next step.
Collect what the team needs.
Bring together the order, product, reason and relevant supporting information, such as a photo where appropriate. A structured request helps the conversation begin with context.
Keep the review with the right people.
Organise the request for a team decision against your store's policy. Use customer history and internal notes to support a clear response.
Explain the next step.
The resolution may involve another business process. Automatic refunds, courier pickups and inventory changes require separately verified capabilities and connections.
Frequently asked questions
Does this automatically approve every return?
No. The documented request journey includes team review.
Can customers provide supporting images?
Supporting-information collection appears in the documented workflow. Review the exact channel and handling for your setup.
Will it issue the refund?
Intake and review do not establish automatic money movement. Confirm that requirement separately.