ConnektKeep customers informed with the details in Shopify.
Send the configured order confirmation and share the shipment tracking information recorded for the customer's order.
Acknowledge prepaid orders.
The existing prepaid workflow sends a confirmation message. It does not require the same order-and-address confirmation sequence used for COD orders.
Keep the source of the information clear.
A Shopify tracking notification shares the details stored with the order. Direct carrier events, delivery detection and estimated arrival dates require a suitable source; they should not be inferred from a tracking number alone.
Keep support available after the update.
If a customer asks a question, the team can continue the conversation with the available order context.
Frequently asked questions
Does the message use Shopify's tracking URL?
The designed workflow uses the tracking details recorded in Shopify for the relevant order.
Will it know when a parcel is delivered?
Delivery-triggered actions require a confirmed delivery event source. The shipping notification alone does not establish delivery.
What about corrected tracking information?
Review the update, repeated-event and multiple-fulfillment behaviour for your store during setup.