ConnektGive an unfinished checkout a useful follow-up.
Remind an eligible customer about the purchase they left behind, with your team ready to answer a question.
Start with the right customer and event.
Use the supported abandoned-checkout event and available contact information to establish who can receive a reminder. A storefront visit alone does not mean there is a messageable checkout.
Make returning to the purchase simple.
Prepare a clear message and useful next step. The store can choose whether an offer belongs in the configured journey; a discount does not need to be the starting point for every reminder.
Include the conversation after the reminder.
A customer may want to clarify sizing, delivery or another detail. The shared inbox gives the team a way to continue the enquiry with context.
Agree when reminders should end.
Review completed purchases, opt-outs, eligibility and the end of the configured sequence before launch. Use the available reporting to distinguish messages sent from purchases completed.
Frequently asked questions
Will every visitor receive a message?
No. The workflow requires the supported checkout data and appropriate messaging eligibility.
Can we choose the message and offer?
The configured journey should reflect the store's chosen content and any supported offer setup.
Does this guarantee recovered sales?
No. Recovery depends on the customer, product, message and timing. Reporting should be interpreted using its defined method.